But even though the mix that made up the

But even though the mix that made up the
structure of Matt's client base was good, he still had a
major problem. His office was overloaded with so
much paperwork that files were stacked on the floor
due to the lack of space in the office. The three full-
time paralegals were also overworked and overstressed. In fact, the stress on the paralegals was so
great they were beginning to lose their patience with
the clients, even going so far as to raise their voice to
several clients — which resulted in them going to
another law firm.